You can return and exchange an item that does not fit within 14 days of receipt.

This is possible only if the following conditions are met: preservation of the product appearance, presence of the tag and original packaging, absence of traces of use, dirt, hair, and foreign odors.

To return the product, contact us on Instagram or Telegram . Send it together with the original packaging and a completed return form via Nova Poshta’s “Easy Return” service or to the following address:

Individual entrepreneur Stasiv Yulia Andreevna

Lviv

New mail 101

tel: 0930224009

After sending, please send the TTN number.

Returns take up to 5 business days to process from the moment we receive your package. Once your return is processed, your funds will be refunded to the card you used to pay. Refunds can take up to 7 business days, but we always try to do it as quickly as possible.

Shipping costs in case of return and exchange of goods are borne by the customer, except in cases where the goods are returned due to Pets' Secrets' fault (defective or incorrectly sent order).